View2Fill is a leading, innovative Out Of Home Photography and Videography company that captures brand campaigns in situ, creating showcases on behalf of Specialists, Media Owners and Agencies across the UK.
Location
London, United Kingdom
TEAM
20+ across Operations
Challenges faced
View2Fill wanted the new system to manage details of the work done, coordination between various stakeholders and the outputs created continue the high-level of standards and where feasible improve them.
Additionally, photographers had to rely on phone calls or WhatsApp to report on-field issues, which View2Fill users then needed to verify and relay to clients.
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Building blocks of success
Workflow Automation
Automated job line-item creation & order form generation
- Automated the process of a detailed job creation in Salesforce using Email2Case.
- Automated email notifications on job assignment to the Photographers.
- Order form auto generation option and preprogrammed email communication to client on the click of a button.
- Effective tracking of email conversations and data using email threading
Issue Management
Created shared platform for all stakeholders
- Created a Portal for Photographers using Experience Cloud Site, where Photographers can login and check their assigned Job details.
- Photographers could now be removed of the burdensome manual processes to share and receive information with the control desk.
Data Management
Auto creation of Job folders in Sharepoint using Cloud Files.
- Using Cloud Files, automated the Job folders creation in Sharepoint which saves a lot of time and effort for V2F users.
- Access to Sharepoint from Salesforce and Photographer Portal is also enabled for an easy navigation.
