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Salesforce Service Cloud Quick Start Package

Service Cloud transforms customer service by streamlining support and enabling fast, personalised responses. Our Quick Start Package helps media and service teams accelerate implementation and adopt best practices from day one. You’ll get tools for case management, automation, and omnichannel support—fully aligned to your business goals.

Through this package, Boost resolution speed with a knowledge base, custom dashboards, and automated flows. With built-in compliance, performance monitoring, and expert support, you can refine service delivery, track outcomes, and operate with complete confidence.

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What we can do for you?

What we can do for you?

01 Salesforce Service Cloud Quick Start-2
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Installation & Setup

  • Kick-off call, gather requirements

  • Review service operations and goals

  • Identify key touchpoints and channels

  • Weekly project check-in calls

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Salesforce Configurations

  • Industry-specific Service Cloud setup

  • Configure up to 3 Case Record Types

  • Set up Email-to-Case/Web-to-Case/Social Media-to-Case

  • Implement up to 2 Knowledge Base article types

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Omnichannel Support Setup

  • Configure routing and assignment rules

  • Set up Live Agent chat for real-time support interactions

  • Integrate social media channels for case creation

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Salesforce training

  • 4 hours of remote in-app training

  • Targeted at service staff and system admin users

  • Additional Salesforce resources for self-paced learning

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Time To Value

  • Typical setup completed in 4-5 weeks

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30-Day Post-Implementation Check-In

  • Review reports

  • Review team engagement

  • Review lessons learned

  • Discuss next steps

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Our workflow together

 Installation & Setup

1. Installation & Setup

  • Kick-off call, gather requirements

  • Review service operations and goals

  • Identify key touchpoints and channels

  • Weekly project check-in calls
Salesforce Configurations

2. Configurations

  • Industry-specific Service Cloud setup

  • Configure up to 3 Case Record Types

  • Set up Email-to-Case/Web-to-Case/Social Media-to-Case

  • Implement up to 2 Knowledge Base article types
Omnichannel Support Setup

3. Support Setup

  • Configure routing and assignment rules

  • Set up Live Agent chat for real-time support interactions

  • Integrate social media channels for case creation
Salesforce Training

4. Salesforce training

  • 4 hours of remote in-app training

  • Targeted at service staff and system admin users

  • Additional Salesforce resources for self-paced learning
Time To Value

5. Time To Value

  • Typical setup completed in 4-5 weeks
Check-In

6. Check-In

  • Review reports

  • Review team engagement

  • Review lessons learned

  • Discuss next steps
Why companies love our Service Cloud Quick Start Package?
  • Ecosystem Integration: Seamlessly link Service Cloud with other Salesforce apps—no data gaps.
  • Streamlined Service Processes: Auto-assign cases to the right agents based on skills and workload.
  • Enhanced Customer Loyalty: Unlock 360° customer insights to deliver personalised service.
  • Multi-Channel Service: Support customers across every channel with a unified experience.
  • 02 Salesforce Service Cloud Quick Start - Object
    Key Use Cases

    Our Service Cloud Quick Start Package helps customer service teams hit the ground running with powerful tools for case management, automation, and multichannel support. It’s built to improve response times, reduce workload, and elevate customer satisfaction—delivering measurable impact from day one. Key use cases include:

  • Case Management: Auto-route and resolve support cases faster.
  • License Management: Track licenses and automate partner workflows.
  • Campaign Support: Handle campaign queries with real-time updates.
  • 03 Salesforce Service Cloud Quick Start

    The impact of our collaboration

    45%

    Increase in customer support productivity

    35%

    Reduction in case resolution time

    25%

    Improvement in customer satisfaction ratings

    THE BRYSA EFFECT™

    “Brysa helped us understand what our project [challenges] were and to bring technology into play…really knowledgeable with technology and bringing ideas to the table.”

    David Shamash, COO, UniLED Software Ltd.

    THE BRYSA EFFECT™

    “Always a pleasure to work with Brysa. It’s an incredibly understanding, experienced, and friendly team.”

    Abigail Cunningham, Sales Director, UniLIVE

    THE BRYSA EFFECT™

    It’s rare to find a partner that not only delivers effective solutions but also invests in building a relationship that feels genuinely collaborative. We would highly recommend Brysa.

    Joseph Quiambao, Director of Change, US Light Energy

    THE BRYSA EFFECT™

    “[Brysa] has come up with solutions to problems we didn’t even realise at the time…has been fundamental in building our roadmap”

    Leanne Dowling, Financial Controller, i-media Ltd.
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    What is Salesforce Service Cloud? Accordion_arrow

    It is a customer service and support platform that enables businesses to deliver personalised and efficient customer service across various channels.

    Is Service Cloud suitable for small businesses? Accordion_arrow

    Absolutely! Service Cloud caters to businesses of all sizes. It offers scalable solutions, allowing small businesses to start with basic features and expand as their customer service needs grow.

    How will your Service Cloud Quick Start Package benefit a media business? Accordion_arrow

    Within a short span, this package enables media businesses to deliver personalised and responsive customer support. This helps in boosting customer loyalty.

    How much does the Service Cloud Quick Start Package cost? Accordion_arrow

    This completely depends on your requirements and goals. Contact us for a tailored quote.

    GET IN TOUCH

    Got a bold idea or just testing the waters? As a trusted Salesforce Partner in the UK, we’re here to
    guide you either way. Let’s talk.