Salesforce Service Cloud Quick Start Package
Service Cloud transforms customer service by streamlining support and enabling fast, personalised responses. Our Quick Start Package helps media and service teams accelerate implementation and adopt best practices from day one. You’ll get tools for case management, automation, and omnichannel support—fully aligned to your business goals.
Through this package, Boost resolution speed with a knowledge base, custom dashboards, and automated flows. With built-in compliance, performance monitoring, and expert support, you can refine service delivery, track outcomes, and operate with complete confidence.
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No strings attached — talk to our experts and explore the possibilities.
What we can do for you?
Installation & Setup
- Kick-off call, gather requirements
- Review service operations and goals
- Identify key touchpoints and channels
- Weekly project check-in calls
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Salesforce Configurations
- Industry-specific Service Cloud setup
- Configure up to 3 Case Record Types
- Set up Email-to-Case/Web-to-Case/Social Media-to-Case
- Implement up to 2 Knowledge Base article types
Omnichannel Support Setup
- Configure routing and assignment rules
- Set up Live Agent chat for real-time support interactions
- Integrate social media channels for case creation
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Salesforce training
- 4 hours of remote in-app training
- Targeted at service staff and system admin users
- Additional Salesforce resources for self-paced learning
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Time To Value
- Typical setup completed in 4-5 weeks
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30-Day Post-Implementation Check-In
- Review reports
- Review team engagement
- Review lessons learned
- Discuss next steps
1. Installation & Setup
- Kick-off call, gather requirements
- Review service operations and goals
- Identify key touchpoints and channels
- Weekly project check-in calls
2. Configurations
- Industry-specific Service Cloud setup
- Configure up to 3 Case Record Types
- Set up Email-to-Case/Web-to-Case/Social Media-to-Case
- Implement up to 2 Knowledge Base article types
3. Support Setup
- Configure routing and assignment rules
- Set up Live Agent chat for real-time support interactions
- Integrate social media channels for case creation
4. Salesforce training
- 4 hours of remote in-app training
- Targeted at service staff and system admin users
- Additional Salesforce resources for self-paced learning
5. Time To Value
- Typical setup completed in 4-5 weeks
6. Check-In
- Review reports
- Review team engagement
- Review lessons learned
- Discuss next steps
Why companies love our Service Cloud Quick Start Package?
Key Use Cases
Our Service Cloud Quick Start Package helps customer service teams hit the ground running with powerful tools for case management, automation, and multichannel support. It’s built to improve response times, reduce workload, and elevate customer satisfaction—delivering measurable impact from day one. Key use cases include:
What is Salesforce Service Cloud?
It is a customer service and support platform that enables businesses to deliver personalised and efficient customer service across various channels.
Is Service Cloud suitable for small businesses?
Absolutely! Service Cloud caters to businesses of all sizes. It offers scalable solutions, allowing small businesses to start with basic features and expand as their customer service needs grow.
How will your Service Cloud Quick Start Package benefit a media business?
Within a short span, this package enables media businesses to deliver personalised and responsive customer support. This helps in boosting customer loyalty.
How much does the Service Cloud Quick Start Package cost?
This completely depends on your requirements and goals. Contact us for a tailored quote.
