Why Cross-Regional Knowledge Sharing is the Secret to Scalable Sustainability Solutions?
The hybrid work model has redefined how organisations connect and scale solutions across regions. As teams become increasingly dispersed, the importance of cross-regional knowledge sharing has grown immensely. This new hybrid model creates a unique opportunity for teams to access a diversity of insights and practices that might otherwise be out of reach. For sustainability-focused organisations, this means being able to tap into global perspectives. Teams can share successful strategies and develop scalable solutions that can address environmental challenges on a broader scale. In this blog, we are going to understand why cross-regional knowledge sharing in green tech space is the key to building scalable sustainability solutions. The Power of Shared Knowledge: Accelerating Green Innovation When teams from different regions and backgrounds collaborate and exchange ideas, two things happen. One, they open up new pathways to develop and refine sustainable solutions that may not have been possible in isolation. Two, the collective wisdom allows you to experiment with a range of green technologies, and apply lessons learned from various regions to overcome green tech challenges more effectively. One way to go about this is by creating channels for global collaboration in sustainable energy. This way you can harness expertise from all corners of the globe. Channels could be anything from virtual learning hubs to collaborative digital platforms. This approach empowers you to keep up with the latest advancements in sustainability. At the same time you are also able to push the boundaries of green innovation. But is everything a bed of roses when it comes to knowledge sharing in sustainability and green tech space? Not really! The Green Tech Knowledge Gap: A Barrier to Sustainability Here’s the harsh reality – In the highly dispersed business green tech ecosystem, a wide knowledge gap exists. And it is preventing green tech companies from achieving their sustainable goals. So, what exactly causes this gap? For starters, not all team members may have equal access to digital tools or databases. Remote employees may struggle to connect seamlessly with those in physical locations. This will limit the effective sharing of real-time updates or project data. Secondly, hybrid work may amplify cultural or communication misunderstandings, making it harder to share knowledge effectively and align on goals or methods. Thirdly, green technology is subject to rigorous regulations that vary by region. Teams in different locations may interpret or prioritise compliance differently. This can create inconsistencies and hurdles in knowledge sharing. Long story short, as teams work from different locations, sharing critical insights and practices in green tech becomes complex. This gap is especially evident when technical expertise and sustainability knowledge are concentrated in certain regions or departments. This can create inconsistencies in the knowledge sharing in sustainability projects. So what’s the way out? Introducing Salesforce Net Zero Cloud: A Unified Platform for Sustainability Salesforce Net Zero Cloud is a powerful solution for unifying your cross-regional sustainability efforts. It makes it easier than ever for organisations to share knowledge, coordinate goals, and track their environmental impact across diverse locations. In global organisations where different teams often have varying levels of access to sustainability data and practices, Net Zero Cloud creates a centralised platform that bridges these gaps. It enables teams across regions to view, analyse, and share carbon emissions data, energy usage patterns, and waste reduction strategies in real time, creating a more collaborative approach to sustainability. The platform’s integrated reporting tools make it easy for teams to share insights. Users can even compare results and learn from each other’s successes. It supports teams in adapting best practices to suit local needs while keeping the organisation aligned with its overall sustainability targets. By making cross-regional knowledge accessible and actionable, Salesforce Net Zero Cloud empowers organisations to leverage a collective approach to reducing their carbon footprint, accelerating progress toward global sustainability goals. Beyond Technology: Fostering a Culture of Knowledge Sharing While Salesforce Net Zero Cloud will enable seamless data sharing among cross-regional teams, you also need to build a workplace where team members are encouraged to openly share insights, challenges, and successes. It can significantly accelerate your ability to attain sustainability goals. Creating a knowledge-sharing culture starts with leadership prioritising open communication, no matter where they originate. They should also recognise contributions to sustainability efforts. When employees see that their ideas and local initiatives are valued, they are more likely to share insights that can inspire other teams from other parts of the world. This includes encouraging teams to regularly exchange best practices. You could laos run cross-regional workshops or simply celebrate successes together. By adopting these practices, you create an ecosystem where everyone contributes to the shared goal of sustainable growth. It makes sustainability a collective responsibility. This, in turn, will help build innovative, scalable solutions that reflect diverse perspectives and are more resilient to global challenges. About Brysa We are the UK’s leading Salesforce consultant and we specialise in delivering tailored Salesforce solutions for green tech companies. We help them meet sustainability goals and achieve operational excellence in no time. With extensive experience in implementing Salesforce Net Zero Cloud, we help green tech businesses track and reduce their carbon footprint. At the same time, we help them align with broader environmental goals. To know more about us and how we can help, contact us now.
How Generative AI Is Reshaping Business Processes?
Process automation…Predictive analytics…Personalised customer experiences…Strategic decision-making…Technology has indeed revolutionised business processes today. However, unlike the linear growth in the past, technology has a hockey stick growth today. On one hand, we understand it might not be possible to keep up with every advancement in tech. But we also know that one cannot ignore critical ones. Unless, of course, you want to be left behind in the modernisation race. One such technology that is reshaping business processes is Generative AI. In this blog, we will delve into how this modern piece of tech is transforming internal processes, particularly in areas like sales, marketing, and post-sales. Reshaping RevOps with Generative AI RevOps has always been riddled with challenges. Data silos, misaligned priorities across teams, and complex integrations are some of the top ones. For instance, data silos can prevent a unified view of the customer. This makes it difficult to track revenue performance and make accurate decisions. Similarly, teams are also struggling to identify and address inefficiencies in processes. It is hindering growth and resource optimisation. But with GenAI in the picture, things turn around quickly. Its ability to generate predictive models based on large datasets can help make faster and more informed RevOps decisions. Furthermore, generative AI can identify inefficiencies in your existing RevOps processes. It can even suggest improvements to workflows that can enhance resource allocation and streamline operations. Pricing is another complex area where Generative AI is making an impact. By analysing market trends and competitor pricing, it can recommend a dynamic pricing strategy. This keeps you competitive while maximising profitability. Long story short, generative AI is revolutionising the way RevOps teams operate and making more accurate revenue predictions, leading to enhanced business outcomes. Benefits of Using GenAI for Sales When it comes to sales, one of the biggest benefits offered by GenAI is its ability to generate and qualify leads accurately. GenAI can analyse vast amounts of data to identify high-potential prospects. This will allow your sales teams to focus on leads most likely to convert. It can even highlight which leads are ready for outreach. Such targeted engagement accelerates the sales cycle. Automated proposal and contract generation are other sales areas in which GenAI has made inroads. Sales reps often spend a lot of time drafting proposals and contracts. GenAI can automate these tasks by quickly generating customised documents. This reduces the time spent by reps on administrative work and also ensures consistency in communications. Benefits of Using GenAI for Marketing In marketing, GenAI stands out for its content creation capabilities. GenAI can generate everything from marketing copies to product descriptions. It can even execute full-scale campaigns with little human input. As a result, your team can produce high-quality content at scale. GenAI can also make automatic product recommendations, create targeted advertisements, and build tailored offers. This improves customer engagement and increases conversion rates by delivering relevant content at the right time. Additionally, GenAI can improve A/B testing outcomes. It can optimise campaigns by running simulations that predict how different approaches will perform. By automating the end-to-end process of testing and tweaking campaigns, marketers can achieve higher ROI. Benefits of Using GenAI for Post-Sales If there is one area where GenAI has made a profound impact, it has to be post-sales. GenAI can instantly improve the efficiency of your customer support team via AI-powered chatbots and virtual assistants that can handle common post-sales queries. It can even provide troubleshooting guidance and resolve basic issues in real time. This reduces the need for human intervention. GenAI can also handle nurturing your customers. It can automatically generate personalised follow-up emails and make product recommendations based on customer interactions. It can also identify patterns in customer feedback and usage data to suggest product improvements. Additionally, GenAI supports proactive customer retention by predicting potential churn. It can even generate personalised outreach to re-engage at-risk customers. Best Generative AI Tools for Modern-Day Businesses The power of GenAI is realised through the myriad of tools available that facilitate automation and personalisation across various functions. Salesforce Einstein GPT stands out in this space. Einstein GPT is Salesforce’s generative AI tool that enhances CRM by automating content creation, generating personalised insights, and streamlining workflows. It helps businesses improve customer engagement by creating tailored emails, messages, and recommendations based on customer data. Integrated with Salesforce products like Sales Cloud and Marketing Cloud, Einstein GPT also offers AI-driven predictions and insights, boosting productivity and driving better outcomes with less manual effort. Similarly, ChatGPT by OpenAI enhances customer service with human-like conversational capabilities, while Jasper AI and Copy.ai streamline content creation for marketing efforts, allowing teams to focus on strategy rather than execution. Wrap Up From automating routine tasks to providing valuable insights, GenAI is inventing new levels of productivity across business processes. As more and more companies embrace GenAI solutions like Salesforce Einstein GPT, it’s crucial to have the right guidance to harness its full potential. Brysa, the UK’s leading Salesforce consultant, specialises in integrating AI solutions like Einstein GPT into your ecosystem, helping you optimise your Salesforce investments. Ultimately, you will achieve sustainable growth in an AI-driven world. To know more, contact us now.
How Salesforce Media Cloud Transforms Media Operations with Smart Automation and Intuitive Workflows
Today’s media companies have their hands full. On the one hand, they face increasing pressure to manage complex workflows. On the other hand, they need to maintain creativity and flexibility to meet the demands of their clients. Whether it’s handling advertising campaigns or content distribution, the need for automation has never been greater for them. This is where Salesforce Media Cloud comes into play. As a powerful platform tailored for media companies, Salesforce Media Cloud can automate various operations and drive better results for media companies from the word go. In this post, we will understand the key challenges faced by Media companies first and then find out how Salesforce Media Cloud helps overcome these challenges through its rich feature set. Key operational challenges faced by different types of media companies Here are some key challenges faced on a daily basis by different types of media companies – Challenges Faced by OOH / DOOH Media Publishers Managing outdoor advertising spaces gets challenging due to finite inventory. Publishers often face unpredictable demand fluctuations. This can lead to either underutilisation or overbooking of their available spots. Maintaining physical assets, whether static billboards or digital screens, requires significant investment. This includes installation, repair, and upgrades of display technology. DOOH displays, in particular, demand regular updates. While traditional OOH media has struggled with measuring campaign effectiveness, the introduction of DOOH helps to some extent. However, accurately tracking foot traffic, engagement, and return on investment remains difficult without advanced technologies. Operating in the OOH sector means complying with various regulations regarding where advertisements can be placed, what type of content is allowed, and the duration of ad displays. In urban areas, this can be highly restrictive, impacting revenue generation. DOOH media publishers must invest in new technologies to stay competitive. The challenge lies in integrating programmatic advertising and ensuring real-time updates and content accuracy across multiple digital displays. Challenges Faced by OOH / DOOH Media Agencies OOH/DOOH media agencies often work with clients looking to integrate their outdoor campaigns with digital and other media channels. Ensuring seamless integration and maintaining consistency across various platforms is a significant operational hurdle. Measurement of effectiveness is another challenge. This is unlike social media, where click-through rates (CTR) and conversion data are readily available. OOH/DOOH metrics are often less standardised. This creates great difficulty in demonstrating ROI to clients. Managing multiple vendors and sites across different regions means handling complex inventories. This includes both traditional static spaces and newer digital ones. All of these require advanced booking systems and real-time data on inventory availability. Outdoor campaigns must be executed within short timeframes. DOOH offers flexibility with digital displays. However, the coordination between advertisers, creative teams, and publishers is still a challenge. Crafting effective OOH/DOOH campaigns that fit the specific size, location, and audience of each display is complex. Additionally, agencies must ensure creative content complies with local regulations. This is true mainly for messaging and visual standards. Challenges Faced by Digital Media Agencies In an environment oversaturated with digital ads, consumers often experience ad fatigue. This can lead to declining engagement and higher bounce rates. Additionally, privacy regulations like GDPR and CCPA complicate targeting strategies. This makes it harder for agencies to collect and utilise customer data effectively. Digital agencies depend on platforms like Google, Facebook, and YouTube. However, they constantly evolve their algorithms and policies, which can disrupt ongoing campaigns. This forces agencies to rapidly adapt strategies to maintain campaign performance. Multi-touch attribution in digital media is complex. In simple words, when dealing with multiple channels like social media, search engines, display networks, and email. attributing conversions accurately to specific touchpoints is challenging. This can lead to inefficiencies in optimisation efforts. Digital media clients often have high expectations for quick results with limited budgets. Balancing client demands and optimising ad spend to achieve measurable results is a challenge. It can often put significant pressure on agencies to deliver consistent performance. Digital media operations is getting more and more complicated, thanks to advent of programmatic advertising and advanced data analytics. Finding and retaining specialised talent who know these areas is a major challenge. Agencies must also manage resources across multiple projects, complicating it even further. Key Salesforce Media Cloud features To overcome the above challenges, media houses must adopt Salesforce Media Cloud, which is an AI-powered CRM tailored for Media and publishing businesses. It comes with pre built modules, workflows, and automation designed for media business processes. You can effectively cut costs with time-saving automated solutions. Here are some of its salient features: Industry-Specific Data Model: Salesforce Media Cloud uses a customisable and extensible data model built for media and entertainment providers. This allows media companies to efficiently manage complex data and improve content delivery by integrating audience preferences, subscription details, and advertising information in one unified platform. Omniscript: This feature enables users to design dynamic customer interactions without needing code. It is also possible to deploy them across multiple channels and devices. Using this media companies can create seamless, personalised user experiences. They can also automate interactions for customer support, subscription services, or ad sales, all while reducing development costs and time. Business Rules Engine: This feature helps implement automated decision-making processes tailored to media workflows. Media companies can streamline operations by automating tasks such as campaign approvals, content distribution, audience targeting, and so on, all leading to improved agility and quicker response times. Advertising Sales Management: This feature accelerates advertising sales and optimises campaign performance by integrating sales data with audience insights. Media companies benefit by managing advertising inventory more effectively. This improves their sales team’s productivity and helps them deliver better ROI for advertisers. Industries CPQ: This feature utilises advanced order capture and guided selling with a media-specific CPQ system that supports complex pricing models. Using this feature, media companies can simplify the entire sales process. They can offer personalised packages and pricing based on customer needs. This leads to higher sales conversion rates and ad efficiency. Order Management: This feature helps in managing orders
Growing Significance of Programmatic and Data in OOH Advertising
Growing Significance of Programmatic and Data in OOH Advertising Are you part of the OOH (Out-Of-Home) or the Digital OOH (DOOH) advertising industry? Then exciting times are ahead for you. Recent advancements in AdTech have led to the rise of one of the biggest trends ever seen in the OOH format. Yes, we are talking about programmatic OOH advertising. A significant global demand for programmatic OOH ads is expected in 2024 and beyond. In fact, most of the spending in OOH campaigns this year will be driven by a rapid expansion in programmatic OOH and data advertising. In this post, we will understand the growing significance of programmatic and data in OOH advertising. What is programmatic OOH advertising? Programmatic OOH advertising is the process of automatic buying, selling, and delivering out-of-home advertising. Unlike traditional OOH advertising, programmatic OOH advertising uses computers to orchestrate the sale and distribution of ad content. This is quite similar to what is prevalent in typical online advertising. The only difference is – in programmatic OOH advertising, customers define specific parameters for media acquisition, which then performs programmatic data analysis and triggers automatic ad purchases upon fulfillment of these criteria.With that introduction, let us understand why programmatic OOH advertising has grown in importance in recent years. Why is the significance of programmatic OOH advertising surging? Here are 6 different reasons why programmatic OOH advertising is the new talk of the town in the OOH industry: 1. Quicker activation Advertising and marketing are extremely time-dependent. Even a couple of days you waste in launching a campaign can be the difference between a successful sale and a lost sale. This is where programmatic OOH advertising helps, as it lets you quickly upload, schedule, and initiate campaigns. Put simply; it doesn’t matter if your campaign has to align with the latest social trends or if you need to respond promptly to a market shift; programmatic OOH ensures the timely delivery of campaigns. 2.Real-time optimization Programmatic OOH advertising can help optimize your campaigns in real time, a key requirement in the OOH industry. Advertisers can dynamically enhance their campaigns thanks to continuous monitoring of campaign performance and the generation of advanced reports. Advertisers can swiftly adjust their messaging, targeting criteria, and creative components as and when needed. This proactive, real-time model enables data-driven decision-making. 3. Dynamic Creative Optimization Imagine you run an OOH creative display campaign during an Ashes test match between England and Australia. If England beats Australia, you would want the creative to change quickly to congratulate England so that fans witness the congratulatory message while returning home. This is made possible via Programmatic OOH thanks to its Dynamic Creative Optimization capabilities. Advertisers can also modify content such as images and ad copies based on unique factors such as weather conditions and traffic information. For instance, you can display ads based on the temperature or UV index to display the most relevant ad creative. 4. Improved targeting Programmatic DOOH also enables you to reach your desired audience with amazing accuracy. It uses a data-driven and programmatic strategy to help you carefully target specific demographics and locations, which ultimately helps in pushing hyper-relevant and personalized messages. Even granular factors such as the time of day can be used to improve your targeting capabilities. Ultimately, programmatic targeting ensures that all your ads are more impactful and result in better conversion rates. 5. Creative opportunities Programmatic OOH advertising has unlocked a cartload of opportunities for advertisers. Thanks to the creative flexibility programmatic OOH offers, advertisers can run an ad on a wide variety of screens. Be it a small TV in a gym to a large screen in a shopping mall, advertisers can target people from walks of life that were previously unimaginable. Advertisers have all the knowledge at their fingertips, including who, where, and when someone will see their ad. This helps them build targeted messages into their creative that are supported by the ad’s physical surroundings. 6. Integration capabilitiesProgrammatic OOH seamlessly integrates various data sources, including mobile and online data, amplifying campaign effectiveness through informed decision-making, optimization, and impact measurement. Moreover, this integration with other advertising channels, like digital and social media, fosters a smoother customer journey, augmenting the overall efficacy of OOH campaigns. Wrap Up The role of programmatic technology has transformed the way OOH advertising works. Thanks to it, advertisers can now achieve unprecedented levels of targeting precision, flexibility, and overall effectiveness in their campaigns. However, infusing programmatic technology into OOH advertising is not easy and takes a lot of time and resources. This is where the need to partner with an OOH expert like Brysa arises. We are the world’s leading OOH consultant with a focus on the Salesforce ecosystem. We ensure that you and your team effortlessly adapt to the changing OOH landscape including the efficient handling of programmatic and data in OOH advertising. To know more about Brysa and how we can help, contact us now. Frequently asked questions 1. What are the creative opportunities offered by programmatic OOH advertising? Programmatic OOH provides creative flexibility, allowing advertisers to run ads on various screens and target diverse audiences across different locations and times, maximizing the impact of their campaigns. 2. Why is programmatic OOH advertising significant? It offers quicker campaign activation, real-time optimization, dynamic creative changes, improved targeting, creative flexibility, and seamless integration with data sources. 3. How does OOH advertising differ from traditional methods? Unlike traditional OOH advertising, programmatic OOH utilizes automated processes, enabling real-time adjustments and data-driven targeting. 4. How can I learn more about programmatic OOH advertising? Contact Brysa for insights and consultation on implementing programmatic OOH advertising strategies tailored to your needs. 5. How does programmatic OOH advertising integrate with other channels? Programmatic OOH seamlessly integrates with mobile, online, and social media data, amplifying campaign effectiveness through informed decision-making, optimization, and impact measurement, fostering a smoother customer
